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Order & Shipping FAQs
Where do you ship to?We ship to more than 210 countries. Which shipping company do you use?UPS How much is UK shipping?Orders to virtually all UK postcodes are shipped FREE when you spend over £75. A flat fee of £5 is added to orders totalling less than £75. If you live in a remote UK postcode, shipping rates will be calculated automatically at the checkout. How much is worldwide shipping?Shipping rates will be calculated automatically at the checkout. Can I order over the telephone?Yes you can. Please call Freephone 0800 080 7770 or + 44 (0) 1526 861976 - our lines are open from 8:30am - 7pm (GMT) Monday to Friday. What happens after I place an order online or over the telephone?You will receive an order confirmation via email. Please check that all your order details are correct. I need my order by 10:30am tomorrow morning!Wherever you are, whatever your request - if you require a time-critical shipment please call Freephone 0800 080 7770 or + 44 (0) 1526 861976 and we'll do our very best to help you out. UK Services include next business day by 9.00am, 10.30am, 12.00 noon and Saturday delivery. For all International Services please contact us. How will my UK order be processed?UK orders placed before 11am (GMT) Monday - Thursday will be dispatched by UPS on the same day and delivered on the next business day. UK orders placed after our 11am cut-off time will be dispatched the following business day. UK orders placed on Fridays before 11am will be dispatched the same day but delivered the following Monday. Please note, we do not dispatch orders at weekends or public holidays. If any items are out of stock we will contact you to give an expected delivery date. How will my Worldwide order be processed?Worldwide orders placed before 11am Monday - Thursday will be dispatched by UPS on the same day. Worldwide orders placed after our 11am cut-off time will be dispatched the following business day. Please note, we do not dispatch orders at weekends or public holidays. Delivery times for parcels to Europe are 4 - 6 business days, for the rest of the world it is 5 - 8 business days. If any items are out of stock we will contact you to give an expected delivery date. Can I provide you with specific delivery instructions for delivery?For residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be left safe in your porch or delivered to a neighbour who will be home. How will I know when my horse supplements have shipped?As soon as we have dispatched your order, you will receive an email from us confirming dispatch. Later the same day, you will receive an email from UPS containing your tracking number/s and details of how to track the progress of your parcel/s. How can I track my order?You will receive an email from UPS containing your tracking number/s and details of how to track the progress of your parcel/s. What will happen if I'm not in when UPS try to deliver?UPS will leave a note to say that they have tried to deliver your package. Shipments are generally delivered anytime between the hours of 9:00am and 7:00pm (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays. For residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be left safe in your porch or delivered to a neighbour who will be home. What if I no longer require the order?Please refer to our terms and conditions for further details. What happens if my order arrives damaged?
In the unfortunate circumstance where part or all of your order
may become damaged in transit, please contact Customer Services
on Freephone 0800 080 7770 or + 44 (0) 1526 861976 who will
assist you with replacing the items for you. Our lines are open
from 8:30am - 7pm (GMT) Monday to Friday.
What happens if my horse supplements arrive late?
If your order fails to arrive by the intended date delivery due
to an issue with dispatch or UPS, please contact Customer Services
on Freephone 0800 080 7770 or + 44 (0) 1526 861976 - 8:30am to 7pm
(GMT) Monday to Friday, or via email at
customerservices@pegasushealth.com,
who will be more than happy to partially / fully credit your delivery
costs providing the fault is a service failure on our behalf.
In circumstances beyond our control, for example adverse weather
conditions, Pegasus Health are not liable to credit any delivery costs.
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