Delivery & FAQs

Where do you ship to?

  • Austria
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Guernsey
  • Hungary
  • Ireland, Republic of
  • Italy
  • Jersey
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

Who do you ship with?

We use Parcelforce for UK deliveries, UPS for all international deliveries.

How much is shipping?

UK mainland - excluding remote post codes
Order Value Standard (2-3 business days) Express (1-2 business days)
Up to £75 £5.00 £7.95
Over £75 FREE £7.95
International
Destination Standard (4-6 business days)
Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland £11.95
Austria, Czech Republic, Denmark, Estonia, Finland, Hungary, Italy, Poland, Portugal, Spain, Slovakia, Slovenia, Sweden £16.95
Bulgaria, Croatia, Greece, Latvia, Lithuania, Montenegro £29.95
Switzerland £41.95
Bosnia-Herzegovina, Norway, Serbia £54.95

The prices cover orders up to 30 kg in weight. If your order weighs more than 30 kg additional fees may apply which will be shown at the checkout.

A list of remote UK postcodes?

Additional shipping fees (shown at the checkout) will apply for the following UK post codes:

Isle of Wight: PO30-41
Northern Ireland: BT
Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Can I order over the telephone?

Yes you can. Please call free on 0800 080 7770 or + 44 (0) 1526 800616 - our lines are open from 9.00am-5.30pm (GMT) Monday to Friday.

I need my order on a Saturday morning!

Wherever you are, whatever your request - if you require a time-critical shipment please call freephone 0800 080 7770 or + 44 (0) 1526 800616 and we'll do our very best to help you out. UK services include next business day by 9.00am, 10.30am, 12.00 noon and Saturday delivery. For all international services please contact us.

What happens after I place an order online or over the telephone?

You will receive an order confirmation via email. Please check that all your order details are correct.

How will I know when my order has shipped?

As soon as we have dispatched your order, you will receive an email from us confirming dispatch. Later the same day, you will receive an email and/or text message from the courier containing your tracking number and details of how to track the progress of your order.

How can I track my order?

You will receive an email from the courier containing your tracking number and details of how to track the progress of your parcel.

What will happen if I'm not in when delivery is attempted?

The courier will leave a note to say that they have tried to deliver your order. Shipments are generally delivered anytime between the hours of 9:00am and 7:00pm (and sometimes later) to residences, and by close of business for commercial addresses.

What if I no longer require an item?

Please refer to our terms and conditions for further details.

What happens if my order arrives damaged?

In the unfortunate circumstance where part or all of your order may become damaged in transit, please call us on freephone 0800 080 7770 or + 44 (0) 1526 800616 so that we can assist you with replacing the damaged items. Our lines are open from 9.00am-5.30pm (GMT) Monday to Friday.

In most cases it will be necessary for our courier to collect the damaged goods from you at an address suitable to you for quality control purposes.

What happens if my order arrives late?

If your order fails to arrive by the intended delivery date due to an issue with dispatch or the delivery company, please call us on freephone 0800 080 7770 or + 44 (0) 1526 800616 - 9.00am-5.30pm (GMT) Monday to Friday, or email hello@pegasushealth.com

We will be more than happy to partially/fully credit your delivery costs providing the fault is a service failure on our behalf. In circumstances beyond our control, for example adverse weather conditions, Pegasus Horse Supplements Ltd are not liable to credit any delivery costs.

Where a delivery attempt has been made but for whatever reason there has been nobody to sign for the parcel, Pegasus Horse Supplements Ltd will not deem this as a late delivery and therefore no goodwill credit will be given.

 

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